Strategic Plan

Create a proactive approach to a safe and secure community

Outcome: Enhanced community safety and security.
The Village uses innovative techniques and harnesses technology to more efficiently deliver public safety services. It attracts, trains, and equips personnel needed to meet demands of a growing community.

Outcome: Utility systems that meet the needs of homeowners and businesses.
Water and sewer utility infrastructure is built, maintained, and upgraded to protect the health of citizens and the environment. This work keeps pace with demand as the region grows. 

Outcome:  Technology, facilities, and practices for the future needs of the growing community.
Forward-looking technology and adequate resources help public officials prepare for the increasing needs of an expanding population, and supports growth by maintaining the Village’s attractiveness as a safe place to live. 

Outcome: Safety in the public right-of-way for all modes of transportation.
The Village’s public infrastructure allows a smooth flow of vehicle traffic and offers safe routes for bicyclists and pedestrians. 

Seek out and promote collaborative alliances to benefit the community

Outcome: Stronger community relationships to strengthen public safety.
The Village fosters community-based initiatives, and partnerships with adjacent jurisdictions, to deter and prevent criminal activity and improve overall public health.

Outcome: Partnerships with other government and civic organizations to better serve citizens. 
Residents of the Village rely on services provided by a range of different government entities and nonprofit organizations. The Village will work with those partners to communicate with citizens, and improve services.

Planning major Village initiatives to optimize budgeting impact, ensuring compliance with the Comprehensive Plan

Outcome: Welcoming and competitive community for a variety of housing types and commercial development.
Development processes are streamlined, fair, and predictable for both developers and citizens, encouraging companies and individuals to invest in the Village.

Outcome: Adequate parks and open space for current and future population needs.
The Village preserves, enhances, and expands its park land and other natural open spaces to make Mount Pleasant a more attractive place to live and visit.

Outcome: Long-term local and regional benefits of Tax Incremental District No. 5
Growth of jobs and tax base continues in TID No. 5, creating resources to support initiatives that will benefit the Village and entire region for generations. 

Implement and expand recreational and cultural opportunities that serve the whole community

Outcome: Active and attractive parks.
Investments and programming make Village parks a year-round amenity that are valued by residents and non-residents alike. 

Outcome: Communication that engages an increasingly segmented audience. 
The Village credibly communicates stories and essential government information through a wide variety of media and digital channels to catch the attention of residents, and the world.

Outcome: Destination of choice for business and recreational travelers.
Mount Pleasant is “on the map” for travelers who attend its cultural events, stay in hotels, and enjoy Village amenities while visiting for business or pleasure.

Community focused delivery of services that are responsible, reliable and high quality

Outcome: Customer satisfaction with Village government services.
Customer service is crucial. Citizens who engage with Village government both digitally and in-person feel the experience is respectful, effective, and professional. 

Outcome: Evolving technology that improves citizen access to public services.
Tools including artificial intelligence help the Village respond to citizens more quickly and efficiently, and improve the systems that provide essential government services.

Outcome: Ordinances that evolve with the changing needs of the Village.
Village staff regularly review existing ordinances to remove language that is outdated, improve processes, and update standards to better reflect current best practices.

Empower and engage employees to support organizational success

Outcome: Village employees and volunteers who are mission-driven, vision-focused, and empowered.
Employees and volunteers believe in the mission of Village government. They are valued members of a team whose contributions are appreciated through programs that go beyond their compensation.

Outcome: The Village is an organization of choice that attracts and retains the highest level of talent.
The Village has robust recruitment efforts that attract highly skilled individuals from a wide geographic area to fill staff and volunteer positions, and retains those skilled individuals to grow as leaders.